Privacy Policy

Last updated: 28 August 2026

HerJoy Movement respects your privacy and is committed to handling your personal information with care, transparency and appropriate security. This Privacy Policy explains what information we collect when you visit our website, purchase from us, join our mailing list, submit an enquiry, leave a review or otherwise interact with HerJoy Movement.

Who we are

HerJoy Movement is a women’s wellbeing brand offering physical and digital journals, reflective wellbeing resources, movement-based resources, community experiences and institutional/bulk supply.

Website: herjoymovement.com
Email: connect@herjoymovement.com
Legal business name: [INSERT FULL REGISTERED LEGAL NAME]
Company number (if applicable): [INSERT COMPANY NUMBER]
Registered/business address: [INSERT BUSINESS ADDRESS FOR LEGAL NOTICES – DO NOT USE A RESIDENTIAL ADDRESS PUBLICLY UNLESS REQUIRED AND INTENDED]

Information we may collect

Identity and contact information, such as your name, email address, telephone number, billing address and delivery address.
Order information, including the products you purchase, order value, delivery details, refunds and customer-service history.
Payment-related information. Payments are processed by our payment provider, Stripe. HerJoy Movement does not need to store your full card number.
Newsletter and marketing preferences, including whether you have chosen to receive HerJoy emails.
Institutional enquiry information, such as organisation name, role/contact details, estimated quantity, delivery location, intended use and sample requests.
Review information, such as star ratings, written reviews and information needed to identify or moderate a review.
Technical information, which may include IP address, browser/device information, website activity and cookie preferences, depending on the technologies enabled on the site.
Information you voluntarily provide when contacting us or participating in a HerJoy community.

How we use your information

To process, fulfil and manage purchases.
To provide digital products and order confirmations.
To arrange delivery of physical products and communicate about orders.
To respond to questions, institutional enquiries, sample requests and customer-service matters.
To administer genuine customer reviews and help prevent spam, abuse or fraudulent reviews.
To send marketing emails where you have consented or where another lawful basis permits us to do so, and to respect unsubscribe requests.
To operate, secure, maintain and improve our website.
To comply with legal, accounting, tax, fraud-prevention and regulatory obligations.
To understand how visitors use our website where analytics or similar technologies are enabled with the appropriate permissions.

Our lawful bases

Depending on the activity, we may process personal information because it is necessary to perform a contract with you, because we have a legitimate business interest that does not override your rights, because we need to comply with a legal obligation, or because you have given consent. Where we rely on consent, you may withdraw it at any time.

Service providers and third parties

We may share information only where reasonably necessary with providers that help us operate HerJoy Movement, including:

Stripe, for payment processing.
Mailchimp, for email-list and marketing communications where enabled.
WordPress/WooCommerce and relevant website/hosting providers, for operating the online store and website.
Bookvault or another confirmed fulfilment/printing provider, where needed to produce and deliver physical orders.
Delivery/courier providers, where needed to deliver physical orders.
Professional advisers, regulators, law-enforcement bodies or authorities where disclosure is required or appropriate by law.

Some providers may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used in accordance with applicable data-protection law.

Marketing

If you join the HerJoy mailing list, we may send you news, resources, product information and community updates. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting connect@herjoymovement.com. Unsubscribing from marketing does not prevent us from sending necessary transactional messages about an order or enquiry.

Cookies

We use cookies and similar technologies where needed to operate the website and, where enabled, to understand website use or support other optional features. For more information, please read our Cookie Policy. You can revisit your choices through the Cookie Settings / Manage Cookies link in the website footer.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements. Different categories of information may therefore be retained for different periods.

Your rights

Depending on the circumstances, UK data-protection law may give you rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, request transfer of certain information, and withdraw consent where consent is the basis for processing.

To exercise a privacy right, contact connect@herjoymovement.com. We may need to verify your identity before acting on a request.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with the updated date.